| Company Size | Industry | |
| 70+ | Technology, Information and Internet |
Telecrm (Flamon) is a SaaS platform that helps businesses capture, track, and manage leads across channels like LinkedIn, Facebook, and other digital touchpoints. With a distributed team of 70 employees across Sales, Customer Success, and Development, Telecrm needed to strengthen internal HR processes as part of its ISO certification journey.
The Challenge – Getting audit-ready for the ISO certification process
For ISO certifications, companies must demonstrate clear, verifiable employee background checks. Telecrm needed to kick this off by completing the verification process for 14 employees within 24 hours.
Before SpringVerify, Telecrm relied entirely on manual background checks. The process involved:
- Collecting documents directly from employees
- Tracking down previous employers through email
- Verifying employment history over calls
- Maintaining records on spreadsheets
This approach was slow, inconsistent, and difficult to audit — especially with an ISO certification review approaching.
Immediate Need: 14 Checks in 24 Hours
During the ISO certification stage, telecrm needed to show progress on employee verification within a very tight deadline.
Checks Required
ID Verification
Court Record Verification
SpringVerify completed all checks within 24 hours, enabling TeleCRM to showcase audit readiness, meet ISO requirements, and move to the next stage without delays.
Why Telecrm Chose SpringVerify
Telecrm needed a background verification partner that could move fast, remove manual work, and meet ISO compliance expectations without slowing down their operations. SpringVerify checked every box.
The HR team appreciated:
- Ease of use – A clean, intuitive platform that required no training.
- Fast onboarding – Telecrm was up and running within minutes, not days.
- Clear dashboards – Real-time status tracking for every employee, with no guesswork.
- Automated workflows – Follow-ups, document checks, and verification steps handled end-to-end.
- Bulk upload – Ability to verify multiple employees at once, a crucial need for the ISO audit.
- Consistent turnarounds – Reports delivered within the exact timelines telecrm needed.
- Audit-ready outputs – Standardized, tamper-proof BGV reports aligned with ISO requirements.
SpringVerify offered the perfect balance of speed, accuracy, and reliability, helping TeleCRM shift from a time-consuming manual process to a fully streamlined, auditor-friendly system.
Impact
1. Drastic Time Savings
The team moved from a fully manual system to a zero-touch workflow. No more follow-ups, calls, or document chasing.
2. ISO Compliance Support
The fast turnaround on initial checks helped Telecrm demonstrate compliance progress to its ISO auditors.
3. Ease of Use
TeleCRM rated both the product and the support team 10 out of 10
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